Next Ride Punta Cana
Legal

Refund & Cancellation Policy

Last updated: June 22, 2026

Full Refund

You receive a 100% refund when you cancel your booking 24 hours or more before the scheduled pickup time. No questions asked.

Example: If your pickup is scheduled for Friday at 2:00 PM, you can cancel anytime before Thursday at 2:00 PM for a full refund.

No Refund (Under 24 Hours)

Cancellations made less than 24 hours before the scheduled pickup time are non-refundable. At this point, your driver and vehicle have already been assigned and reserved exclusively for you.

No-Show Policy

A no-show occurs when:

  • You fail to appear at the agreed pickup location within the waiting window.
  • You do not respond to our driver or customer service attempts via WhatsApp or phone.
  • You provide incorrect flight or contact information that prevents us from reaching you.

No-shows are non-refundable and charged in full, as the service was rendered and reserved.

Driver Waiting Time

For airport arrivals, our driver will wait up to 75 minutes after your flight lands. This covers immigration, baggage claim, and customs.

For hotel pickups, the driver will wait up to 15 minutes after the scheduled time. Please be ready at the hotel lobby or designated meeting point.

If you need additional time, contact us via WhatsApp as soon as possible. We will do our best to accommodate you, but additional waiting may incur extra charges.

Flight Delays

We monitor flight arrivals in real time. If your flight is delayed, your driver will be rescheduled automatically to the new landing time at no extra cost.

For flight cancellations or major delays (over 4 hours), contact us immediately. We will reschedule your transfer or process a full refund if rescheduling is not possible.

Partial Refunds & Booking Changes

If you need to modify your booking rather than cancel it entirely:

  • Changes to pickup time, date, or passenger count requested 24 hours or more before service are free of charge, subject to availability.
  • Downgrades (e.g., fewer passengers or a smaller vehicle) that result in a lower fare may qualify for a partial refund of the fare difference.
  • Upgrades or additions that increase the fare will be charged the difference before the change is confirmed.
  • Last-minute changes requested less than 24 hours before service may not be possible and are treated under the standard cancellation rules if the original service cannot be fulfilled.

Excursion Cancellations

The same 24-hour rule applies to excursions and tours. In addition:

  • If an excursion is cancelled by Next Ride due to weather or safety concerns, you receive a full refund or free rescheduling.
  • If you cancel an excursion less than 24 hours before departure, it is non-refundable.

Refund Process

We strive to make refunds simple and transparent. Follow these steps to request a refund:

  1. Contact us via WhatsApp or email with your booking reference number.
  2. Our team will review your request and verify eligibility within 1 business day.
  3. If approved, we will initiate the refund to your original payment method.
  4. You will receive a confirmation message once the refund has been processed.

Processing times by payment method:

  • PayPal: 5 to 10 business days.
  • Credit / Debit Card: 5 to 15 business days, depending on your bank's policies.

Please note that refund timing may vary slightly depending on your bank, card issuer, or PayPal. We are not responsible for delays caused by third-party payment providers.