Privacy Policy

1. Who We Are

Next Ride Punta Cana is a private airport transfer and tour operator based in Punta Cana, Dominican Republic. We operate the website nextridepuntacana.com and provide booking services for travelers visiting the Dominican Republic.

2. Information We Collect

We collect only the information necessary to provide our services:

• Booking details: name, email, phone number, WhatsApp, flight numbers, hotel or destination, pickup date and time, number of passengers.
• Payment data: processed securely by PayPal. We do not store full credit card details on our servers.
• Communication: messages sent via WhatsApp, email, or our booking forms.
• Device info: IP address, browser type, and basic analytics to improve our website experience.

3. How We Use Your Data

We use your personal information exclusively to:

• Confirm and manage your booking
• Coordinate your pickup with our drivers
• Send booking confirmations, reminders, and updates
• Provide customer support before, during, and after your trip
• Process payments and issue refunds when applicable
• Improve our services based on feedback

4. Who We Share Data With

We only share your data with the parties directly involved in delivering your service:

• Assigned drivers: name, pickup location, flight details, and contact number so they can meet you.
• Payment providers: PayPal processes transactions securely.
• Hotels or local operators: only when required to coordinate shared services (e.g., group excursions).

We never sell your personal data to third parties for marketing purposes.

5. Cookies & Tracking

We use cookies and similar technologies to provide a secure, functional experience and to understand how visitors interact with our website.

Types of cookies we use:

• Essential / Necessary: Required for the website to function correctly, including booking forms and security features. These cannot be disabled.
• Analytics / Performance: Help us understand visitor behavior and improve our services. We use Google Analytics, which collects anonymous data such as pages visited, session duration, and device type. IP addresses may be anonymized where supported.
• Marketing / Advertising: Only used if you explicitly consent. These allow us to measure the effectiveness of our advertising campaigns and deliver more relevant content.

Managing your preferences:

• You can withdraw or modify your consent for non-essential cookies at any time via your browser settings.
• Most browsers allow you to block or delete cookies through the privacy or security settings menu.
• Disabling analytics cookies will not affect your ability to use the booking functionality.

For more information on how Google uses data, visit Google Privacy Policy.

6. Legal Basis & Your Rights

We process your personal data based on the following legal grounds:

• Performance of a contract: to fulfill your booking and provide the requested service.
• Legitimate interests: to improve our services, ensure security, and prevent fraud.
• Consent: for non-essential cookies and optional marketing communications.
• Legal obligation: to comply with tax, accounting, and regulatory requirements.

You have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete information.
• Right to erasure ("right to be forgotten"): Request deletion of your data where legally permissible.
• Right to restriction: Ask us to limit processing in certain circumstances.
• Right to object: Object to processing based on legitimate interests or direct marketing.
• Right to data portability: Receive your data in a structured, commonly used format.
• Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@nextridepuntacana.com or via WhatsApp at +1 (849) 449-5599. We will respond within 30 days of receiving a verified request.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

7. Data Retention

We retain your booking information for up to 3 years after your last service for legal, tax, and customer support purposes. After this period, your data is securely deleted or anonymized.

8. Security & Data Breaches

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure hosting with SSL/TLS encryption for all data in transit.
• Restricted access to booking records on a need-to-know basis.
• Password-protected systems and regular security reviews.

In the unlikely event of a personal data breach, we will notify affected users and the relevant supervisory authority without undue delay, where required by applicable law.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to: